Privacy
Millennium Software respects your right to privacy.Our privacy policy is quite simple: Millennium Software will never sell or share your contact information with a third party without your permission.
Millennium Software hates spam just as much as you do.
To limit the amount of email that we send, we manually maintain our email contact list and only include email addresses for registered users who specifically request that they be notified of product updates as part of thier product order. If you change your mind after requesting inclusion on our mailing list, you can send a request for removal to our main email address of millennium@1000years.com and you will be removed within the next 2 business days.
Payment
- Credit Cards: Millennium Software accepts Visa, MasterCard and American Express cards. Credit card orders are generally shipped within 2 to 3 business days from the date of the order.
- Personal/Business Checks: Orders placed with a personal or business check are held for 10 business days from the date of deposit to allow for the funds to clear our bank.
- Purchase Orders: Purchase orders for Millennium Software manufactured products are accepted from government organizations and schools only and must be submitted in hardcopy form. Purchase orders are not accepted for the purchase of hardware or third party software.
PO orders for the Atrex product are shipped with a temporary registration key. The permanent key will be shipped aproximately 10 business days from the date payment was received. PO Terms are Net 30.
- Terms: Millennium Software does not offer terms other than those associated with the PO policy listed above.
Support
Technical support is available by contacting Millennium Software by phone (during our regular business hours), email, fax, or newsgroup. Technical support is provided free for one (1) year (after purchase or upgrade) or up to 15 telephone support incidents, whichever comes first. Support by email or fax is unlimited during the 1 year period.What IS Included:
- Installation assistance
- Program questions and inquiries
- Problem resolution
- General help
- Questions regarding data structures
What Is NOT Included:
- Training on use of Atrex
- Training of SQL or query design
- Customization of any portion of the package
- Training or support regarding Crystal Reports, ICVerify, MS-DOS, Windows, or any third-party product
- Hardware setup and use
- Data repair and/or retrieval
Keep in mind that these are partial lists and are subject to change without notice. All support will be based on the judgment and sole discretion of Millennium Software and its employees.
Before Asking For Support:
- Have your serial number ready.
- Be at your computer.
- Know basic system information: Atrex version, Windows version, which computer is the server, the path for your Atrex data and central locations, etc.
- If you are receiving error messages from the Atrex product, please have the EXACT error message available.
- Have a credit card ready. After the one-year-free period, support is $95.00 U.S. per hour, $25.00 U.S. minimum. This fee is due at the time service is rendered.
All support contact will be responded to in the same manner in which Millennium Software was contacted. (i.e. a fax will receive a fax response, an email will receive an email response...)
Upgrades
Millennium Software produces two types of program revisions: Updates and Upgrades.Updates are those that only change the last digit of the version number. For example, 10.00 to 10.02 would be an update. Updates are usually fixes to the program and may contain minor new functionality. Updates are free if download from our Web Page or any other Atrex source. The same registration key will work for all update ranges (i.e. 10.00 through 10.09).
Upgrades are those where one of the first two digits of the version number change. For example, 10.03 to 10.50 and 9.04 to 10.00 would be upgrades. Upgrades contain new program functionality, enhancements, and program fixes. The price of upgrades varies depending on the extent of the new functionality. Users are informed of upgrades through mailed upgrade notices or by email. New registration keys are required for upgrades.
Returns
- Atrex: Millennium Software offers a 30 day return policy on the Atrex product purchased through Millennium Software*. To qualify for return, the Atrex product must be returned in a resellable condition AND the license envelope must be unopened.
Returns for Atrex purchased through an Atrex reseller must be returned to the reseller from which it was purchased and is subject to the return policies of the reseller.
- Third-Party Software: 30 days for all unopened software packages purchased through Millennium Software*. Opened third-party software is not returnable.
- Hardware: Millennium Software offers a 15 day return policy on all hardware purchased through Millennium Software*. To qualify for return, the product must be returned in a resellable condition.
All hardware is subject to a 7 day DOA policy. Any hardware which fails within 7 days can be returned for replacement. Hardware failing outside of the 7 day DOA window must be returned to the manufacturer for warranty repair.
*All non-defective returns are subject to a 15% restock fee.
